Privacy Policy
Effective Date: 2025/12/08
Your privacy is important to us. This Privacy Policy explains how FitFoodieTrainer Ltd ("we", "our", "us") collects, uses, stores, and protects your information.
Data controller
FitFoodieTrainer Ltd is the data controller responsible for your personal data. You can contact us regarding privacy matters at mail@fitfoodietrainer.com
We do not meet the legal criteria to appoint a Data Protection Officer, but you can contact us with any privacy-related questions at mail@fitfoodietrainer.com
1. Information We Collect
We may collect the following information when you use the App:
Personal information collected includes but may not be limited to: name, email address, billing information, health and fitness information.
Usage data includes but may not be limited to : How you interact with the App, such as features used and time spent.
Device information includes but may not be limited to: Device type, operating system, unique device identifiers.
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain the App.
- Manage your subscription and payments.
- Communicate with you, including responding to inquiries and providing updates.
- Improve and personalize your experience with the App.
- Ensure the security of our services.
- Analyse how the App is used by our users.
- Monitor, diagnose and resolve issues with the App
- Store your information for App features and functionality (such as but not limited to: name, email address, health and fitness information submitted to us within the App)
2A. Legal Basis for Processing
We process your personal information under the following legal bases, as required by UK GDPR:
- Contract: To provide you with access to the App, subscription services, and associated features.
- Legitimate Interests: To maintain security, prevent fraud, improve our services, and analyse App usage.
- Consent: For optional analytics, marketing, or tracking where required. You may withdraw consent at any time.
3. Data Storage and Security
We store your data securely using industry-standard encryption and role-based access control. Data is transmitted over SSL. Passwords are hashed. Direct connections to our database has IP-based access control.
However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
3A. International Data Transfers
Some of our service providers may process or store your information outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or the UK Addendum, to protect your information in accordance with UK GDPR requirements.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information with trusted third-party service providers who perform services for us, such as payment processing and App hosting.
We may disclose your information if required by law or to protect our legal rights.
5. Your Rights
- Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your data.
- Object to or restrict our use of your information.
- Withdraw consent at any time (where we rely on your consent).
To exercise your rights, contact us at: mail@fitfoodietrainer.com.
6. Third-Party Links
Our App may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
7. Changes to this Privacy Policy
We retain the right to update this Privacy Policy as and when we see fit.
8. Handling payments
We do not store your billing information. Billing information is stored and handled by our trusted third-party payment gateway. We do not control and are not responsible for how these payment processors store or handle your payment information.
We do store information on your subscription status including but not limited to what service you are subscribed to, and for how long your subscription is valid for
We use RevenueCat with Apple and Playstore integrations for handling payments.
9. Your health and fitness information
By submitting your health and fitness information in the App, you provide explicit consent for us to process this special category data for the purposes described in this Privacy Policy. You may withdraw your consent at any time by contacting us at mail@fitfoodietrainer.com
When you submit your health and fitness information to us (including but not limited to: nutritional intake, body weight and workout history) we will store that information. This information is stored and processed solely to provide App functionality, including personalised guidance, workout tracking, progress monitoring, and related features. We do not share your health or fitness information with advertisers. We may collect analytics and diagnostic data to understand how the App is used, improve performance, measure advertising effectiveness, and identify technical issues. We may use the personal information collected from you, along with device information for marketing, analytics, or error monitoring purposes. We may track where you come from if you came from a form of advertisement for analytical purposes. This information may be shared with trusted third-party analytics, crash reporting, and advertising partners, such as Sentry, RevenueCat, and similar service providers. Should you wish to close your account with us, you can contact us mail@fitfoodietrainer.com and we will be happy to assist you as quickly as possible. FitFoodieTrainer Ltd is a registered company in England & Wales - company number 16417568 FitFoodieTrainer Ltd registered office address is: London (W1w 5pf) Office - 5th Floor, 167-169 Great Portland Street, London, England, W1W 5PF We may hold backups of your data for recovery purposes. If you wish to access or have this data deleted, you can contact us mail@fitfoodietrainer.com and we will be happy to assist you as quickly as possible. This App is not intended for individuals under the age of 16. Users must confirm they are 16 or older to create an account. We do not knowingly collect personal information from anyone under 16. If we become aware that data has been collected from a user under this age, we will delete it as quickly as possible. If you believe a user under 16 has provided us with personal information, please contact us at mail@fitfoodietrainer.com We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including:10. Tracking, analytics and cookies
11. Requesting account closure
12. Contact details
13. Data backups
13. Children privacy
14. Data Retention